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Shipping Information
Thank you for shopping with AcneLab.
We work with trusted brand partners and fulfillment providers to ensure your skincare products are processed, shipped, and delivered safely.
Our goal is to provide a smooth and reliable shopping experience from the moment you place your order until it reaches your doorstep.
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with your tracking information (when available).
Estimated Delivery Times
United States
7–15 business days
Canada
7–15 business days
United Kingdom
7–14 business days
Europe
8–16 business days
Australia & New Zealand
8–18 business days
Other Countries
10–20 business days
Most orders are delivered sooner than the estimated delivery window.
Delivery times are estimates and may vary due to customs clearance, weather conditions, local carriers, or seasonal demand.
Shipping Costs
Shipping costs are automatically calculated during checkout based on your shipping destination.
From time to time, AcneLab may offer Free Shipping promotions. When available, these offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to become active after shipment.
Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
AcneLab is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Our support team will work with the shipping carrier and our fulfillment partners to investigate the issue and assist you as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Questions?
If you have any questions regarding shipping or your order, please contact us through our Contact page.
Our support team will be happy to assist you.