Frequently Asked Questions
Everything You Need to Know About AcneLab
Here you'll find answers to the most common questions about our products, shipping, returns and skincare routine.
1. Are AcneLab products suitable for sensitive skin?
Yes. Our formulas are developed for sensitive, oily and acne-prone skin. They are lightweight, non-comedogenic and free from unnecessary harsh ingredients.
2. Are your products cruelty-free?
Yes. AcneLab products are cruelty-free and are never tested on animals.
3. Can I use multiple AcneLab products together?
Absolutely.
Our products are designed to work together as a complete skincare routine.
4. When will I see results?
Everyone's skin is different.
Many customers notice improvements within several weeks of consistent daily use.
5. Do I need to wear sunscreen every day?
Yes.
Daily SPF protection helps protect your skin from UV damage, pigmentation and premature aging.
6. Are your products suitable for acne-prone skin?
Yes.
AcneLab formulas are specifically created to support oily, combination and acne-prone skin.
7. Can I use AcneLab products under makeup?
Yes.
Our lightweight formulas absorb quickly and work well under makeup.
8. How often should I use the products?
For best results:
Morning:
- Gentle Cleanser
- Niacinamide Serum
- Daily Moisturizer
- SPF 50 Sunscreen
Evening:
- Gentle Cleanser
- Clarifying Serum
- Daily Moisturizer
9. Do you ship internationally?
Yes.
We offer international shipping to many countries.
Shipping options and delivery times are calculated during checkout.
10. What is your return policy?
If you receive a damaged or incorrect product, please contact our support team.
For full details, please visit our Refund Policy page.
Need More Help?
If you can't find the answer you're looking for, please visit our Contact page or email our customer support team.
We're always happy to help.