Refund Policy
Our Return Policy
At AcneLab, customer satisfaction is our priority.
If you experience any issues with your order, we're here to help.
Returns
Due to the nature of skincare products, we do not accept returns of opened or used items for hygiene and safety reasons.
Unopened products may be eligible for return within 30 days of delivery.
Products must be:
- Unused
- Unopened
- In their original packaging
- In resalable condition
Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect item, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Our support team will review your request and arrange a replacement or refund if appropriate.
Refund Process
Once your return has been approved and received, refunds will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund.
Non-Refundable Items
The following items cannot be refunded:
- Opened skincare products
- Used products
- Gift cards
- Promotional or clearance items (unless damaged)
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@acnelabpro.com
Our Commitment
We are committed to providing high-quality skincare products and excellent customer service.
If something isn't right, we'll do our best to make it right.