Shipping Policy
Shipping Information
Thank you for choosing AcneLab.
We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
• Orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Times
Estimated delivery times:
United States
5–10 business days
Canada
7–12 business days
Europe
7–15 business days
Australia & New Zealand
8–15 business days
International
10–20 business days
Delivery times are estimates and may vary due to customs processing, local carriers or seasonal demand.
Shipping Costs
Shipping fees are calculated during checkout based on your destination.
We may offer Free Shipping on qualifying orders during promotional periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email (when available).
Please allow up to 48 hours for tracking information to become active.
Customs & Import Duties
International customers may be responsible for customs duties, taxes or import fees imposed by their local authorities.
These charges are not included in the product price or shipping cost.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
AcneLab is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us at:
Our support team will be happy to assist you.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@acnelabpro.com