Helpful information
Frequently Asked Questions
Answers about routines, products, orders and the AcneLab experience.
Are AcneLab recommendations suitable for sensitive skin?
Skin needs vary. Introduce new products gradually, patch test when appropriate and stop using anything that causes persistent irritation.
How long does it take to see visible results?
Results depend on the concern, product and consistency of use. Some improvements may appear within several weeks, while others require more time.
Can I combine several active ingredients?
Some active ingredients can be combined, but using too many at once may increase irritation. Introduce one product at a time and follow the product directions.
How should I build a simple skincare routine?
A basic routine usually includes gentle cleansing, targeted care, moisturizer and daytime sun protection. Keep the routine consistent and avoid unnecessary complexity.
Does AcneLab manufacture the featured products?
No. AcneLab is a curated skincare retailer. The products available in our store are manufactured by the skincare brands identified on each product page and packaging. AcneLab selects and presents these products to help customers build practical routines for acne-prone and sensitive skin.
Where can I find shipping and return information?
AcneLab manages orders placed through this website and provides customer support throughout the purchase. Shipping times, costs and tracking information are explained in our Shipping Policy. Return eligibility and refund conditions are explained in our Refund Policy. Both policies are available in the website footer.
How can I contact AcneLab?
Use the Contact page to send your question. We will respond as soon as possible.
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